Casino of Dreams Terms and Conditions

These Terms and Conditions describe the rules that apply when you use Casino of Dreams. They explain the relationship between you and us, what we expect from account holders, and how we manage activity on the site. Please read these terms carefully before registering, depositing, or placing bets. By creating an account you agree to follow the rules set out here.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Do not share your password or let others access your account. You must promptly notify [email protected] if you suspect unauthorised access. We may suspend or close accounts where we suspect fraud, money laundering, chargebacks, collusion, automated play, or breach of these terms. Account balances may include separate cash and bonus balances; bonus funds are subject to the promotion rules that follow.

Eligibility requirements

To open an account you must meet our eligibility rules. Minimum age for registration is 18. You must be legally permitted to gamble in your place of residence. Only one account per person, household, or billing method is allowed for bonus eligibility. We may refuse registration from restricted jurisdictions or where local law prohibits participation.

Verification (KYC)

We require identity and address verification before certain services are available. You may be asked to provide a passport or driving licence, proof of address, and documentation for payment methods. Verification is a condition of withdrawals and may delay payouts until checks are complete. Typical verification review times vary depending on document quality and workload.

Acceptable platform use

Use of the platform must be lawful and fair. Do not use VPNs or other tools to bypass geo-restrictions. Bonus abuse, multiple accounts, identity misrepresentation, or disruptive behaviour may lead to forfeiture of funds and account closure. Commercial activity such as advertising, scraping, or automated trading is prohibited unless expressly authorised in writing.

General bonus and promotion rules

Promotions are offered according to the specific terms published with each offer. As an example, welcome packages may be structured across multiple deposits and can total up to $1,000; exact amounts and structures depend on the active promotion. Wagering requirements for bonuses typically range from 25x to 40x the bonus amount. While completing wagering, maximum bet limits apply (for example $6.25 per spin in previously published terms). Game contributions to wagering differ by title; slots commonly count fully while table and live games may contribute less or be excluded. Free spins and time-limited offers expire if not used within the stated period. Only one active bonus may apply per account unless an offer specifically allows stacking.

Deposits and withdrawals

Minimum deposits shown on site generally start at $10 for first deposits and may be higher for subsequent deposits depending on the offer. We accept common payment methods such as Interac, Visa Debit, and a selection of e-wallets; availability varies by region. Deposits are normally instant. Withdrawals are subject to verification and may take several business days to process depending on the method and third-party providers. We do not control processing times of banks or payment services.

Dispute resolution

If you have a complaint, contact [email protected] with full details and any supporting material. We will acknowledge and investigate complaints in a timely manner and aim to resolve issues promptly. If you remain dissatisfied, we will outline further internal escalation steps. Where appropriate and available, independent dispute resolution channels will be explained during the complaints process.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified by email. Continued use of Casino of Dreams after changes are published constitutes acceptance of the updated terms. It is your responsibility to review the terms periodically.