User Privacy Policy
This Privacy Policy explains how Casino of Dreams collects, uses, stores and protects the personal information you provide when using our online casino services. We respect your privacy and aim to be clear about what information we collect, why we need it, and the choices you have about your data.
Types of data we collect
We collect several categories of information to operate our services securely and to deliver a reliable gaming experience.
Personal data
When you register an account or contact support, we collect identifiers and contact details such as your name, date of birth, email address, phone number and billing address. We also collect documents for identity verification when required.
Technical data
We gather device and connection information such as IP address, browser type, operating system, device identifiers and location data derived from your IP. We also log session information, pages visited and error reports to help maintain and improve the site.
Transactional data
We record payment and transaction details related to deposits, wagers, wins and withdrawals, including payment method, transaction amounts and timestamps. We retain account activity and game-play records to manage accounts and detect fraud.
How we use your information
We use the information we collect for purposes that include account setup and management, verifying identity and age, processing payments, preventing fraud and abuse, responding to support requests, and complying with legal obligations. We also use data to operate the service, maintain security and provide customer service.
Data protection practices
We take reasonable technical and organisational steps to protect personal information against unauthorised access, disclosure, alteration or destruction. This includes secure storage, encryption where appropriate and access controls. While we strive to protect data, no system is completely secure and we cannot guarantee absolute security.
Cookies and tracking technologies
We use cookies and similar technologies to enable site functionality, remember preferences, analyse usage and deliver relevant content. Some cookies are necessary for core features, while others support analytics or marketing. You can manage cookie preferences in your browser or through available consent tools on the site.
Information sharing and third parties
We may share information with service providers who perform functions on our behalf, such as payment processors, identity-verification services, fraud prevention, analytics and customer support. We may also disclose information where required by law or to protect our legal rights. We limit access to personal information to those who need it to perform their duties.
User rights
You can request access to the personal information we hold about you, ask for corrections to inaccurate data and request deletion of your account in accordance with applicable law. Some information may be retained where required for legal, regulatory or legitimate business purposes.
Access, correction and deletion
To exercise your rights, contact us at [email protected]. We will respond to requests and provide guidance on the information we require to verify your identity before making changes or fulfilling requests.
Privacy policy updates
We may update this policy from time to time. When we make material changes we will notify you through the site or by other reasonable means. Continued use of our services after changes indicates your acceptance of the updated policy.