Casino of Dreams Responsible Gambling
We take responsible gambling seriously. At Casino of Dreams we want play to stay fun and under control, so we provide tools and guidance to help you manage activity, spending and time on site. If you ever feel gambling is becoming a problem, we encourage you to use the account controls below and to reach out for support.
Player protection principles
Our approach focuses on player safety, clear limits and early intervention. We monitor account activity for signs of risk, require members to be of legal age, and enforce one account per person. Where we see behaviour that may indicate harm, we may contact the player and suggest safer-gambling options.
Activity-control tools
You can control your play using built-in tools in your account or by contacting our team. Common controls include:
- Deposit limits - set daily, weekly or monthly caps
- Loss limits - cap how much you can lose over a chosen period
- Session limits - set maximum session length or receive reality-check alerts
- Temporary time-outs - short breaks from play
- Self-exclusion - longer blocks or permanent account closure
Deposit and loss limits
You can set or change deposit and loss limits in your account settings. Limits are designed to fit a range of budgets and to keep play within affordable boundaries. If you need help setting a limit, contact our support team and we will assist.
Time limits and breaks
Use session reminders or automatic log-out options to manage how long you play. Time-outs are available if you need to pause activity for a few days or weeks. These measures help reduce impulsive play and allow you to step back when needed.
Self-exclusion
If you decide you need a longer break, self-exclusion removes your access to the site for a chosen period. You can request self-exclusion through your account or by contacting [email protected]. During self-exclusion we will restrict access and suspend marketing contact for the duration.
Signs of problematic behaviour
Watch for warning signs such as chasing losses, hiding activity from others, spending more than planned, borrowing money to play, or neglecting work and family. Noticing any of these patterns is a good reason to use limits or take a break.
Practical tips to stay in control
- Set a clear budget before you play and stick to it
- Use daily, weekly or monthly deposit limits
- Take regular breaks and use session reminders
- Never gamble with money needed for bills or essentials
- Avoid using credit to gamble
- Talk to someone you trust if you notice worrying behaviour
Professional help and support
If you need additional help, contact your local health services, a provincial problem-gambling helpline or a qualified counsellor. For account-related safer-gambling requests, contact our support team at [email protected] and we will help with limits, time-outs or self-exclusion.